Public mental health services in Queensland may be described in many ways but rarely could they be described as trauma-informed or recovery-focused. For our system to be transformed, then systemic issues need to be identified, confronted, discussed and addressed openly and honestly. These include but are not limited to the reality that most individuals who use mental health services in Queensland are coerced and that the most common pathway to mental health services is via coercion. The process of being processed by this coercive system is often highly traumatic. There is an urgent need to restore a sense of safety to service users at every stage of their engagement with health services, and then to focus on stabilisation and resourcing for recovery. The end result might be a salutogenic (rather than a pathologising) culture, whereby mental health services focus on the facilitating the right conditions for restoring and maintain a sense of safety, providing the right therapeutic response in the right dose at the right time, and facilitating recovery.